FAQ

1. Ordering and Payment Security
Q1: How do I place an order?
The ordering process is very simple:

Select Products: Browse our catalog and add the items you like to your shopping cart.

Fill in Information: Go to the checkout page and enter your correct shipping address and contact information.

Secure Payment: We accept major credit cards such as Visa, Mastercard, and American Express. All transactions are securely processed through an encrypted payment gateway, without the need for redirects.

Order Confirmation: After successful payment, you will immediately receive a confirmation email, and we will begin processing your order for shipping.

Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption to ensure your payment information is fully secure.

Q2: Is my payment information secure?
Absolutely secure. Protecting your privacy and financial security is our top priority. We use a two-level protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest standards for payment data security.

Bank-Level Encryption: Your sensitive data, such as credit card numbers and billing addresses, is encrypted via SSL/TLS during transmission, ensuring the security of your payment process.

2. Order Shipment and Delivery Time (USA Direct Shipping Advantage)
Q3: Where does my order ship from and how long will it take to arrive?
All of our products are shipped directly from our U.S. warehouse to ensure quality control and efficient processing.

Order Processing: After order confirmation (typically within 12 hours of payment), we will complete sorting and hand over the package to the logistics company within 2 business days.

Estimated Delivery Time:

U.S. Domestic Orders: Fast delivery with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination and local logistics speed.

3. Customs Duties and Import Taxes (All-Inclusive Service)
Q4: Do I need to pay additional customs duties or import taxes when I receive my order?
No. We operate on an all-inclusive pricing model:

All-Inclusive Taxes and Fees: The total amount you pay at checkout includes product costs, international shipping fees, and any import duties or VAT that may apply to your destination country.

Zero Hidden Fees: After the package arrives, you will not need to pay any additional fees to customs or the courier. We handle all customs clearance and tax payment for you.

4. Order Tracking and After-Sales Service
Q5: How can I track my order in real time?
We offer full transparency with real-time tracking:

Email Notifications: After your order is shipped, you will receive a confirmation email with the tracking number.

Account Tracking: You can log into your account and view real-time shipping status in the "Order History" section.

Official Tracking: You can use the tracking number on the carrier's official website (such as UPS, DHL, FedEx) to check the exact location and expected delivery date.